Terms

We are committed to providing unparalleled customer service and support. Your satisfaction is always our number one priority.

Shipping

During most of the year we ship (Monday – Wednesday) 2nd Day Air FedEx to ensure that your wine arrives promptly and in peak condition. Orders placed June through September will be shipped overnight (Monday – Wednesday) with an ice pack as needed to avoid being damaged by heat during shipping. In extreme heat in the summer and extreme cold in the winter, we may need to hold your order until it is again safe to ship. Please contact us if you need to make other arrangements. We offer complementary shipping included on orders of 12 bottles or more. 

Order Tracking

On the day your wine ships, you will receive an automatic email containing tracking information and instructions. If you have difficulty tracking your order after receiving this email, please contact Shafer Vineyards and we will be happy to assist you. 

Shipping & Handling Charges

Shipping and handling charges are noted during the check-out process. Shafer Vineyards does not make any money from shipping fees. All costs charged to customers are the actual costs. 

Multiple Delivery Attempts

If no one at your shipping address is available to receive the package and it cannot be left in a secure location, two subsequent attempts to deliver will typically be made. Unfortunately multiple delivery attempt may result in damage to your wine depending on its exposure to heat or cold. 

Benefits Shipping to a Commercial Address

Wine orders require the signature of an adult over the age of 21. We strongly encourage ship to a business address or to a nearby FedEx store, where your wine will be held at no charge for up to five days.

Returns & Exchanges

Please contact customer service with return or exchange inquiries.  If you have questions, comments or concerns, please e-mail us at:  info@shafervineyards.com

Call us: 707-944-2877

US Mail to: Shafer Vineyards, 6154 Silverado Trail, Napa, CA 94558

Our normal business hours are: 9:00 am to 4:00 pm (Pacific) Monday through Friday. Closed weekends and major holidays.

Questions or Comments

For inquiries other than requesting a tasting visit, email us at info@shafervineyards.com or call 707-944-2877