Terms

Shipping

Policies

Wine deliveries must be addressed to and accepted by someone over the age of 21. If not deliverable, packages will be returned to the winery — return and reshipping fees will apply. Date of birth (DOB) is required for the purchaser.

All in-stock wines and merchandise will be shipped within five business days unless held for weather, we will ship next-day whenever possible.

Shafer Vineyards cannot be held responsible for delivery delays beyond the winery's reasonable control due to circumstances such as extreme weather, natural disasters, carrier errors, etc.

2025 Holiday Order Deadlines

• December 8 for Hanukkah delivery

• December 17 for delivery before December 25

Where We Ship

In compliance with current state laws, Shafer Vineyards wines can be shipped directly to customers in the following states: AL, AK, AZ, CO, CT* (license # LSW.0000293), DC, FL, GA*, HI*, IA, ID, IL*, KS, MA, MD, ME, MI*, MN, MO, MT, NC*, ND*, NE*, NH, NJ*, NM*, NV, NY*, OH*, OK, OR, PA*, SC*, SD*, TN*, TX*, VA, VT*, WA* (license #369209), WI*, and WY

*Tax on freight is charged and remitted as required by state laws and regulations

Order Tracking

On the day your wine ships, you will receive an automatic email containing tracking information and instructions. If you have difficulty tracking your order after receiving this email, please contact Shafer Vineyards and we will be happy to assist you. 

Shipping & Handling Charges

Shipping and handling charges are noted during the check-out process. We offer complimentary shipping on orders of 12+ bottles. 

Multiple Delivery Attempts

If no one at your shipping address is available to receive the package and it cannot be left in a secure location, two subsequent attempts to deliver will typically be made. Unfortunately multiple delivery attempt may result in damage to your wine depending on its exposure to heat or cold. 

Benefits Shipping to a Commercial Address

Wine orders require the signature of an adult over the age of 21. We strongly encourage ship to a business address or to a nearby FedEx store, where your wine will be held at no charge for up to five days.

Returns & Exchanges

Please contact customer service with return or exchange inquiries.  If you have questions, comments or concerns, please e-mail us at:  info@shafervineyards.com

Call us: 707-944-2877

US Mail to: Shafer Vineyards, 6154 Silverado Trail, Napa, CA 94558

Our normal business hours are: 9:00 am to 4:00 pm (Pacific) Monday through Friday. Closed weekends and major holidays.