Customer Service

We are committed to providing unparalleled customer service and support. Your satisfaction is always our number one priority.

Returns and Exchanges
Please contact customer service with return or exchange inquiries.

If you have questions, comments or concerns, please e-mail us at:

Call us: 707-944-2877

US Mail to: Shafer Vineyards, 6154 Silverado Trail, Napa, CA 94558

Our normal business hours are: 9:00 am to 4:00 pm (Pacific) Monday through Friday. Closed weekends and major holidays.